Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesMaintenance Staff — In my opinion the maintenance staff is very good, Sr. David is a great person. He attend the request on time and he fixes things quickly. He cares about getting job done right and he always has a positive attitude.
response from property -Hello Armando,
Thank you so much for sharing your positive experience with our maintenance team, especially David! We’re thrilled to hear that his timely responses, dedication to quality work, and positive attitude have made a difference in your experience here. David takes great pride in helping our residents, and it’s always wonderful to see his efforts recognized.
If there’s anything else we can do to make your home more comfortable, please don’t hesitate to reach out.
Warm regards,
Paige Baldwin
|Recommended: YesBlessed — I'm fairly new to living here, but so far it has been a comfortable experience, any repairs that I have requested has been attended to, and corrected. Maintenance team are very good, but need additional help. Property staff is amazing, respectful, courteous, and attentive.
Thank you so much for your kind words and for choosing Alister Galleria as your home! We're thrilled to hear that you've had a comfortable experience so far and that our maintenance team has been able to assist you with your requests. We appreciate your feedback about the need for additional help, and we are always looking for ways to improve and ensure that our residents receive the best possible service. It’s also great to know that our staff has made a positive impression—your satisfaction means everything to us. If there’s anything else we can do to make your time here even better, don’t hesitate to reach out!
|Recommended: YesNice place — nice place to live, basically safe, quiet and clean. recommend.
Hi Yun,
Thank you for your positive feedback! We're delighted to hear that you find our place safe, quiet, and clean. Your recommendation means a lot to us. If you ever have any suggestions or need assistance, feel free to reach out.
Best regards,
Paige Baldwin, Community Director
|Recommended: NoI regret to say that my experience at Alister galleria has been extremely disappointing. Here are some of the major issues I've encountered
Cockroach Infestation The cockroach problem here is out of control. Despite multiple complaints to management, the issue persists. It's incredibly frustrating and unhygienic to deal with these pests daily.
Hot Water and Water Outages There have been multiple instances of hot water issues and even complete water outages. It’s incredibly inconvenient and unacceptable to go without hot water or any water at all, especially without proper notice or prompt repair. You get around 150 a month for water and sewage bill in addition 50 to mandatory valet trash, gas, etc.
Bad Internet Connection They have ATT Broadband which gives only 25-30 mbps. They have tried to put Verizon wireless internet but it is equally bad giving very less speeds.
Dear valued resident,
We are deeply sorry to hear about your disappointing experience at Alister Galleria. We take all feedback seriously and are committed to addressing the concerns raised by our residents.
Cockroach Infestation: We understand the seriousness of this issue and sincerely apologize for the inconvenience it has caused. We have been working with our pest control service to implement more rigorous and frequent treatments. We will escalate this matter to ensure it is resolved promptly and effectively.
Hot Water and Water Outages: We regret the inconvenience you've faced due to water issues. We are actively working on upgrading our plumbing infrastructure to prevent these occurrences. Additionally, we are improving our communication processes to ensure residents receive timely notices regarding any maintenance work that might affect the water supply.
Bad Internet Connection: We understand how crucial reliable internet is for our residents. We are in discussions with multiple service providers to explore better options and enhance the connectivity speeds. We apologize for the frustration and are committed to finding a satisfactory solution.
Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve. Please contact our management office directly so we can address your concerns more personally and find immediate solutions.
Sincerely,
Paige Baldwin
Community Director
Alister Galleria
|Recommended: YesLove this place — This is the most homey, comfortable, safe feeling apartment I’ve stayed at.
It’s quiet, lots of greenery, surprising large place. Paige was wonderful She was very helpful helping us move in.
Hi Ashley,
Thank you so much for your kind words! We're thrilled to hear that you've found our apartment to be a cozy and safe haven. Our team takes great pride in providing a peaceful environment with plenty of greenery. If there's anything else you need or if you have any questions, please don't hesitate to reach out. We want to ensure that your time here continues to be enjoyable and comfortable. Welcome home!
Paige Baldwin
Community Director
|Recommended: NoGuest App — Future residents should be warned that the new guest app requires that the license plate of any guest is registered for every visit. You can't input a reservation ahead of time. You must remember to input it same day. If a guest visits for 3 days, you must register them 3 times. You risk the guest's vehicle will be towed if you ever forget.
Hi Jennifer,
Thank you for taking the time to provide your review of the community. We are hopeful the new parking program will give ease to our residents and guests while visiting the community. I will note your feedback to discuss with the virtual parking program team.
Kindly,
Paige Baldwin
Community Director
|Recommended: NoDo not stay at the Alister galleria They have ROACHES And they do not care that they have ROACHES They claim to have pest control but there are many bugs The water was off for OVER 24 HOURS and they just expect the residents to call 311 for us to do their jobs apparently. Also the GATE IS BROKEN and as a woman I don’t feel safe with everyone just having the ability to access the community. PLEASE do not sign a lease here because they will do everything to make it as difficult as possible to get out of it.
Hi Danielle,
Thank you for taking the time to provide your review of the community. These recent concerns should have been addressed, but we would love to get an update from you if any additional problems have risen. Please contact us at 281-789-0080.
Kindly,
Paige Baldwin
Community Director
|Recommended: YesI recently worked with Tasha, an agent at this apartment community, and I must say she provided exceptional service. She was attentive, knowledgeable, and went above and beyond to help me find the perfect apartment. The community itself is clean and quiet, creating a peaceful living environment. The staff members are friendly and always ready to assist with any concerns or requests. Overall, my experience has been fantastic, and I highly recommend this apartment community for its excellent agents, cleanliness, and welcoming atmosphere.
Hi Ashli,
Thank you for taking the time to provide kind words! We are so glad to hear Ms. Tasha took amazing care of you and provided a warm welcome. Don't hesitate to let us know if we can help in any way! Cheers to many years!
Kindly,
Paige Baldwin
Community Director
|Recommended: YesLove the staff here My concerns are always addressed, and the common areas are always kept. Most residents pretty much keep to themselves. Will continue to recommend as a place to stay
Hi Noel,
Thank you for taking the time to provide kind words! We hope to see many years of happiness with you!
Kindly,
Paige Baldwin
Community Director
|Recommended: YesGreat Place to live, wonderful staff and accomodating
Hi Ashley,
Thank you for taking the time to provide your review of the community. I will share the kind words with the team as they strive to provide an excellent environment for our guests.
Kindly,
Paige Baldwin
Community Director
|Recommended: YesI recently had the pleasure of working with Teodesa, the leasing manager at my new apartment complex, and I must say, she is absolutely fantastic. From the moment I started the moving in process, she went above and beyond to ensure a seamless experience.
Teodesa's attention to detail and organization skills are truly remarkable. She made the entire moving in process incredibly easy and hassle-free. I have never encountered such a smooth transition before, and it made a world of difference in settling into my new home.
One of the standout qualities that sets Teodesa apart is her warm and friendly nature. She greeted me with a genuine smile and made me feel welcome right from the start. Her approachable demeanor and positive attitude made it easy for me to approach her with any questions or concerns I had, and she was always available to assist me promptly. Teodesa's dedication to providing exceptional customer service is truly commendable.
Martin,
We appreciate you taking the time to leave a kind review for our team. We look forward to assisting you in the future.
Kindly,
Paige Baldwin
|Recommended: YesGreat place — Very comfortable.
Thank you for taking the time to share your positive experience at Alister Galleria. We are so happy you chose to call our community home, and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to contact us at (281) 789-0080 or stop by the office. Thank you again! Luella Washington, Community Manager
|Recommended: YesNot just an apartment but a home — I truly enjoy living here and tell everyone that this is not an apartment but a place to call home. The ladies in the office, especially Lyella, are awesome and deserve this praise. She always asks about my daughter and how I am doing. If this is good resident service, I don't know what is.
Thank you for taking the time to leave us such a wonderful review. Here at Alister Galleria, we strive to provide exceptional service to our residents, and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to contact us at (281) 789-0080 or stop by the office. Thank you again! Luella Washington, Community Manager
|Recommended: YesRefreshing change — Nice place live and you can walk around the community at ease.
Trash pickup is hit or miss somedays so it makes me wonder why we have to pay if they don't show up.
Thanks for choosing us and leaving such a great review! We love that you had such a great experience! Thanks for sharing your recommendations on how we can provide a better living experience to our guests. Paige Baldwin, Assistant Community Manager
|Recommended: YesGreatest Place Ever — I renewed because I could not find a place better than here. Can you imagine the prices the other apartments are charging If you need to be treated like a real person come to live here
Hello, Thanks for choosing us and leaving such a great review! Let us know what we need to do to earn your continued loyalty. See you next time!